All Posts By

Bill Sturm

I Didn’t Know! – I Don’t Know! – How Would I Know?

By | Data Analytics‏, Process Improvement | No Comments

We can no longer use ignorance as an excuse for how we operate within the ARM industry.  Regardless of if we are discussing a performance metric or a compliance metric if you respond with I didn’t know,” “I don’t know,” or “how would I know,” it suggests to me that you cannot pull the data into a standard report; this is a recipe for disaster.  Many collection agencies and collection law firms operate today without the ability to run the reports they need to run their business. In addition, they are unable to know if an operational or compliance measure is not working correctly or if an employee didn’t follow a procedure. Read More

4 Keys to an Optimal Dormant Judgment Strategy

By | Client Profitability, Data Analytics‏, Debt Collection, Performance Management | No Comments

Happy Holidays to all my peers in the Accounts Receivable Management (ARM) industry! With the tax season upon us, it is holiday season for businesses of every kind who will be marketing at the discretionary dollars consumers will be receiving from their 2015 tax refunds. Whether it is a furniture store or car dealership, companies are already bombarding consumers with incentives to cash in their tax refund while the getting is good. ARM companies are no different as we make tax season settlement offers, however with the billions of dollars of dormant judgement inventory in the market today shifting to garnishments may prove to be a more successful tax season strategy.

When you consider the lifecycle of a file, it is typically in the pre-judgment status for a very short period of time. On average, it takes 12 months from the placement date of a new file to reach a judgment status and that is being conservative. When you then take into account states like Arizona or Pennsylvania that have the shortest statue on judgments (at 4 years) compared to states like Illinois or Alabama that have the longest statue on judgments (20 years), a file is in the pre-judgment status for 5-25% of its lifecycle. Given how quickly a file progresses to judgment status, every law firm will have a surplus of dormant judgements to target this tax season. Read More

The 4 Worst Tax Time Settlement Letter Mistakes…And How to Avoid Them!

By | Data Analytics‏, Performance Management, Settlement Letters | One Comment

‘Tis the season…Settlement Letter season! Barely a day has passed, since the first week of January, that we haven’t received a client request to send settlement letters on their accounts. Some clients have even gone so far to provide us their own “special letter” using their language (Awesome!).

Without proper preparation and a sound strategy, I honestly feel we could call the first quarter “how to waste money on postage season”!

Over my 20+ years in this industry, here are 4 mistakes I review and reference during this time of the year. Read More