SCRA Enforcement at an All-Time High

By | CFPB Oversight, SCRA Compliance | No Comments

Our nation’s military forces are devoted to a life of service, protecting our families and our country. Why do them a disservice? The Service Members Civil Relief Act (SCRA) is the federal law that protects our service members against civil actions (ie: lawsuits) that may affect their legal rights while on active duty. SCRA compliance for any organization is not an elective course of action. It is critical to the success of your company.

Mortgage Compliance Magazine covers the general five questions regarding SCRA, but as a quick overview, the law protects against installment contracts, credit card, mortgage and auto interest rates, mortgage foreclosure, car repossession and civil court proceedings. Before executing civil actions, companies have to follow compliance rules to ensure that the client isn’t protected by this federal law. Read More

I Didn’t Know! – I Don’t Know! – How Would I Know?

By | Data Analytics‏, Process Improvement | No Comments

We can no longer use ignorance as an excuse for how we operate within the ARM industry.  Regardless of if we are discussing a performance metric or a compliance metric if you respond with I didn’t know,” “I don’t know,” or “how would I know,” it suggests to me that you cannot pull the data into a standard report; this is a recipe for disaster.  Many collection agencies and collection law firms operate today without the ability to run the reports they need to run their business. In addition, they are unable to know if an operational or compliance measure is not working correctly or if an employee didn’t follow a procedure. Read More

4 Keys to an Optimal Dormant Judgment Strategy

By | Client Profitability, Data Analytics‏, Debt Collection, Performance Management | No Comments

Happy Holidays to all my peers in the Accounts Receivable Management (ARM) industry! With the tax season upon us, it is holiday season for businesses of every kind who will be marketing at the discretionary dollars consumers will be receiving from their 2015 tax refunds. Whether it is a furniture store or car dealership, companies are already bombarding consumers with incentives to cash in their tax refund while the getting is good. ARM companies are no different as we make tax season settlement offers, however with the billions of dollars of dormant judgement inventory in the market today shifting to garnishments may prove to be a more successful tax season strategy.

When you consider the lifecycle of a file, it is typically in the pre-judgment status for a very short period of time. On average, it takes 12 months from the placement date of a new file to reach a judgment status and that is being conservative. When you then take into account states like Arizona or Pennsylvania that have the shortest statue on judgments (at 4 years) compared to states like Illinois or Alabama that have the longest statue on judgments (20 years), a file is in the pre-judgment status for 5-25% of its lifecycle. Given how quickly a file progresses to judgment status, every law firm will have a surplus of dormant judgements to target this tax season. Read More