Just about anyone can claim to offer great training and customer service, but as a technology provider, when we say we’re responsive, we mean it—because your business depends on it.  After implementation, we are here to make sure your training needs are met. Our support team loves to field questions, and we know that if you have a problem, we have a bigger one—and we work with you until your issue is resolved.

When you need support, we strive for first-contact resolution. But if a complex technical issues pop up, we may have to dig deeper to tap into all of our resources to get the answers you need, including harnessing our Operations and Development teams’ insight. And we don’t stop until you get what you need.

We have a response time for that.

Because we know you’d like to know, we back our service commitment to you with a transparent policy. Now that’s responsive.

Our Severity Definitions & Response Time Promise

Minimal business impact

For general inquiries or non-technical requests, we respond in 1 business day*

Minor business impact

If a service or functionality is usable and it is not a critical impact on your operations, we respond within 4 business hours*

Significant business impact

If a service business feature or function of the service is severely restricted or you are in jeopardy of missing business deadlines, we respond within 2 business hours*

Critical business impact or service interruption

If your business-critical functionality is inoperable or a critical interface has failed, we respond within 1 hour, 24/7

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Monday – Friday from 8:30 AM – 5:00 PM CST

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