We can no longer use ignorance as an excuse for how we operate within the ARM industry. Regardless of if we are discussing a performance metric or a compliance metric if you respond with “I didn’t know,” “I don’t know,” or “how would I know,” it suggests to me that you cannot pull the data into a standard report; this is a recipe for disaster. Many collection agencies and collection law firms operate today without the ability to run the reports they need to run their business. In addition, they are unable to know if an operational or compliance measure is not working correctly or if an employee didn’t follow a procedure. Read More
